Customer Portal
Transformation
Delivering secure self‑service experiences with Microsoft Power Pages
Our customer, a leader in fuel and energy distribution, needed a modern digital platform that could provide customers with secure access to account information while reducing administrative overhead across the organisation.
Using Microsoft Power Pages, Dataverse, and Dynamics 365, Syncronos designed and delivered a customer portal that now serves as a core channel for customer self‑service and digital engagement.
As the organisation grew, customer interactions increasingly relied on manual processes and internal support teams.
- High levels of manual customer interaction
- Reliance on email‑based processes
- Limited self‑service capabilities
- Data duplication across systems
- Growing customer expectations for digital services
- The need for a secure, scalable platform for future initiatives
The organisation sought a solution that would improve customer experience while creating operational efficiencies internally.
A secure customer portal built on Microsoft Power Pages and Dataverse.
Syncronos designed and implemented a secure customer portal built on Microsoft Power Pages and Dataverse. The portal was fully integrated with Dynamics 365, allowing customers to securely access business information through a modern self‑service experience.
Key capabilities
Secure Customer Access
Role‑based access controls allowing customers to securely view information relevant to their organisation.
Dynamics 365 Integration
Direct integration with Dynamics 365 and Dataverse to provide real‑time access to customer data.
Self‑Service Capabilities
Customers can access information independently, reducing demand on internal support teams.
Scalable Architecture
Designed to support future enhancements and evolving business requirements.
Secure Microsoft Platform
Built on Microsoft’s cloud platform with governance, identity management, and security integrated from the outset.
Built on Microsoft’s cloud platform:
- Microsoft Power Pages — Secure external‑facing portal platform
- Microsoft Dataverse — Centralised business data and application platform
- Dynamics 365 — Customer and operational data integration
- Microsoft Entra ID — Secure identity and access management
- Power Automate — Workflow and business process automation
The portal quickly became a key customer engagement channel.
- Reduced manual customer interactions
- Improved customer access to information
- Increased data accuracy and consistency
- Secure external access to business services
- Improved operational efficiency
- A platform capable of supporting future digital initiatives
The solution continues to evolve as new requirements emerge, providing a foundation for future customer‑facing services.
Power Pages projects require more than portal configuration — successful implementations depend on strong Dataverse architecture, security design, integration expertise, and an understanding of customer experience.
Syncronos specialises in delivering production‑ready Power Pages solutions that connect customers, partners, and stakeholders with business‑critical information securely and efficiently.